Privacy Policy

1. Introduction

This Privacy Policy applies to the website and online store operated under the brand name Nolié, available at lanolie.com. By accessing our website, browsing our collections, placing an order, subscribing to our newsletter, or contacting us, you agree to the practices described in this Privacy Policy.

We are committed to handling your personal information with care, transparency, and respect. Our aim is to provide a secure and elegant shopping experience while protecting the information you choose to share with us.

2. Information We Collect

We may collect different types of information depending on how you interact with our website and services.

Personal Information

When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect personal information such as:

• Full name.
• Email address.
• Phone number.
• Billing and shipping address.
• Order details and purchase history.
• Account login details, where applicable.
• Customer service messages and communication history.

Measurement and Size Information

If you use our size guide, fit assistant, or size recommendation features, we may process information such as height, weight, body shape, bust, waist, hips, and other measurements you voluntarily provide. This information is used only to help recommend a suitable size and improve your shopping experience.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and time spent on the website.
• Referral source and general browsing behavior.
• Cookie and analytics data.

3. How We Use Your Information

We use your information to operate our website, process orders, improve our services, and communicate with you in a professional and secure manner.

• To process and deliver your orders.
• To confirm payments and manage invoices.
• To provide customer support and respond to inquiries.
• To manage returns, exchanges, and delivery updates.
• To create and manage your customer account.
• To provide size recommendations and improve fit guidance.
• To send order confirmations, shipping updates, and service messages.
• To improve website performance, design, and user experience.
• To personalize content, product suggestions, and shopping experience.
• To send marketing updates only where permitted or where you have subscribed.
• To protect the website against fraud, misuse, and unauthorized activity.
• To comply with legal, accounting, tax, or regulatory obligations.

4. Orders, Payments & Checkout

When you place an order through our website, we collect the information necessary to complete your purchase, process payment, arrange delivery, and provide order support.

Payment information may be processed through secure third-party payment gateways. Nolié does not intentionally store full card numbers or sensitive payment authentication data on its website unless a payment provider securely manages such information according to its own security standards.

Your order details may be used for customer support, delivery tracking, returns, exchanges, accounting, and fraud prevention.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyze performance, remember preferences, and support marketing activity.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart.
• Remembering login sessions and preferences.
• Understanding website traffic and visitor behavior.
• Improving page speed and website usability.
• Measuring campaign performance.
• Displaying relevant ads or retargeting campaigns where applicable.

6. Marketing Communications

If you subscribe to our newsletter or provide permission to receive updates, we may send you marketing communications about new arrivals, collections, offers, styling notes, and brand updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

Service-related messages, such as order confirmations, payment updates, delivery information, and customer support replies, are not considered marketing messages and may still be sent where necessary to complete your transaction.

7. Sharing Your Information

We do not sell your personal information. However, we may share necessary information with trusted service providers who help us operate our business and deliver services to you.

These may include:

• Payment processors and checkout providers.
• Shipping, delivery, and courier partners.
• Website hosting and technical support providers.
• Email marketing and communication platforms.
• Analytics and advertising platforms.
• Accounting, tax, or legal service providers where required.
• Government or regulatory authorities where legally necessary.

We only share the information necessary for the relevant service and expect our providers to handle your data responsibly and securely.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, loss, or disclosure.

Security measures may include:

• SSL encryption for website browsing and checkout.
• Secure payment gateway integration.
• Restricted access to customer information.
• Regular website maintenance and security monitoring.
• Use of trusted hosting and technical service providers.

While we work to protect your information, no online system can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.

9. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax records, fraud prevention, and business reporting.

Order and transaction information may be retained for longer periods where required by law or for legitimate business purposes. Marketing data is retained until you unsubscribe or request deletion, subject to any legal requirements.

10. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal information.

These rights may include:

• Requesting access to the personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information where legally possible.
• Requesting restriction of certain processing activities.
• Objecting to certain uses of your information.
• Withdrawing consent for marketing communications.
• Requesting a copy of certain information in a portable format, where applicable.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before completing certain requests.

11. Children’s Privacy

Our website and products are intended for general audiences and are not directed toward children. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to review and remove such information where appropriate.

12. Third-Party Links

Our website may include links to third-party websites, social media platforms, payment providers, delivery partners, or other external services. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before sharing any personal information with them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or privacy practices.

Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your privacy rights, please contact us.